New Tip: Cut out the Chaos with Authorization Policies
Posted by Jennifer Burns on Fri, Jul 30, 2010
Another quick tip I came across for you guys that will help cut out some of the chaos in your telecom expense management practices.
Many organizations struggle to keep their telecom environment in control....(well Duh!, right?). It gets even more difficult and complex when that environment includes many locations and limited control over what the people in those locations request from your Telecom Service Providers.
One way of civilizing such an environment is to establish an authorized personnel policy. Creating a list of authorized personnel helps to ensure that only trained people are able to place service orders, request repairs and even sign telecom contracts. An authorized personnel policy entails determining who is authorized for each task and either (1) giving those lists of authorized personnel to each Telecom Service Provider or (2) providing authorized personnel with a password which is then given to the Telecom Service Providers for policy enforcement.
You know we love telecom expense management best practice processes! Well, creating such policies also provides an easier method of creating and implementing telecom processes, as it creates a smaller group of people to whom processes are rolled-out and enforced. This may seem daunting, but the effort you make to create an authorized personnel policy pays you back several-fold in terms of process efficiency, resource management and cost control.
Thanks for another great tip AOTMP.