How Will you Ensure your telecom cost reduction project is a success?
Posted by Jennifer Burns on Tue, Aug 03, 2010
With many companies on their third Telecom Expense Management vendor, it is hard to deny that the lack of customer experience and satisfaction is a major problem in this industry. We're hosting a webinar entitled How Will You Ensure Your TEM Implementation is a Success? The Keys to Making Your Telecom and Wireless Expense Management Project Successful.
No two telecom expense management projects are alike. Every project is different—different requirements, resources, data, policies, processes, etc. While this is all very true, there are a number of areas that you can focus on to ensure the implementation process is a smooth one. By narrowing down a few key initiatives to focus on such as mutually agreed SLAs and setting qualitative and quantitative goals with your supplier, you can help guide the implementation process providing an optimal experience.
Join us August 26th at 2:00pm EDT for a webinar with Brian Rafferty, Sr. VP of Professional Services. During this presentation, Brian will provide you with the necessary information needed to ensure your telecom expense management implementation process is a success. Additionally, Brian will offer case study examples of past successes.
As a TEM expert and well-known industry speaker on TEM topics, Brian will help educate participant’s on:
- Creating a communication plan with your Supplier
- Setting realistic schedules and expectations
- Negotiating mutually agreed upon SLAs
- Defining Qualitative and Quantitative Goals
- Questions to ask during the purchasing/RFP process
- The Top 10 Steps for a Successful Implementation
- Establishing guidelines
Register Here! or go to http://quickcommevents.webex.com.