You know it's critical to measure the value and success of your Telecom Expense Management program--but how do you measure the value efficiently? Relevantly? How do you know what to DO with the results? And who do you communicate all of this information to?

By identifying internal project goals and a few KPIs (Key Performance Indicators), you can show value immediately within your organization and have a foundation of effectiveness to drive serious results.

Quickcomm presented a webinar entitled Killer KPIs: Key Performance Indicators for Telecom Expense Management ROI with Ian Murray, VP of Channel Management. During this webinar, Ian offers guidance on how to measure ROI using Key Performance Indicators and provides valuable information to help you better understand and communicate the objectives of you TEM project to your C-level executives. As a TEM expert and well-known industry speaker, Ian helps attendees:

• Identify the stakeholders in a TEM project
• Understand stakeholder objectives 
• Keep all parties informed to gain positive exposure to your project 
• Learn how to define KPIs for your organization 
• Gather meaningful metrics and KPIs that successful managers use 
• Gain C-level support and decision making

Ian also presents a case study featuring a global company spending approximately $100m on telecom annually. He reviews their objectives and the KPIs they chose to track since they implemented their global TEM project.

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